Shipping policy
Fuzzy Flower Garden proudly offers worldwide shipping from our studio in Canada. We ship to all major countries and regions; however, please note that shipping times may vary depending on your location.
Processing Time
In-Stock Items: Orders are typically processed and shipped within 1-7 business days.
Please note that processing times may be extended during peak seasons or due to unforeseen circumstances. We will notify you of any significant delays.
Once shipped, delivery times are as follows:
Standard Shipping: 5–9 business days
Processing time + shipping time = total delivery time. For example, an order with Express Shipping may arrive in 3–7 business days from the date you place it.
You’ll receive a tracking number by email as soon as your order is on its way. Please contact me if you have any questions.
Shipping Rates
Domestic Shipping (Canada):
Standard shipping rates are calculated at checkout based on the size, weight, and destination of your order.
International Shipping:
Shipping rates for international orders are calculated at checkout based on the size, weight, and destination of your order. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
Shipping Methods
Canada: Canada Post, UPS, FedEx
United States: USPS, UPS, FedEx
International: DHL Express, UPS, FedEx
We offer various shipping options, including standard, expedited, and express services. You can select your preferred shipping method at checkout.
Estimated Delivery Times
Canada: 3-7 business days
United States: 5-10 business days
International: 10-21 business days
Please note that these are estimated delivery times and do not include processing time. Delivery times may vary based on your location and chosen shipping method.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online.
Customs, Duties, Tariffs and Taxes
International orders may be subject to customs, duties, tariffs, taxes, and import fees, which are the responsibility of the recipient. Fuzzy Flower Garden is not responsible for any additional charges that may apply once your order reaches your country. Please check with your local customs office for more information.
Shipping Delays
While we strive to ensure timely delivery of your order, Fuzzy Flower Garden is not responsible for delays caused by shipping carriers, customs clearance, or other external factors beyond our control. We recommend placing your order well in advance of any important dates to avoid disappointment.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to pay customs fees, we will contact you to arrange reshipment. Please note that additional shipping charges may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with you to resolve the issue, including offering a replacement or refund, depending on the circumstances.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at Fuzzyflowergarden@icloud.com. We’re here to help!
